Confidentiality & personal information

Our helpline is a private and confidential service. This means that what you choose to share with us remains confidential.

However in rare circumstances, for example if we have reason to believe that you or someone else is at risk of significant and immediate harm, ERIC has a duty to break confidentiality and pass on information to a relevant third party.

Our privacy policy has more information on how we keep your data safe.

All helpline calls are recorded for training and monitoring purposes.

We’re members of The Helplines Partnership and adhere to their good practice standards.

We encourage a supportive and respectful environment on the Helpline. Our advisors will always treat you with courtesy and consideration. Please treat them with kindness in return.