{"id":231,"date":"2022-06-29T20:07:08","date_gmt":"2022-06-29T20:07:08","guid":{"rendered":"https:\/\/eric.org.uk\/?page_id=231"},"modified":"2024-04-23T16:27:42","modified_gmt":"2024-04-23T15:27:42","slug":"contact","status":"publish","type":"page","link":"https:\/\/eric.org.uk\/contact\/","title":{"rendered":"Contact us"},"content":{"rendered":"<p>We regret we are unable to respond to Helpline queries through this contact form. If you need support from a continence advisor, please call our freephone number 0808 801 0343.<\/p>\n\t<strong>Helpline<br>\n<\/strong>Freephone <a href=\"tel:08088010343\"><strong>0808 801 0343 <\/strong><\/a>Helpline is open Mon to Thurs 10am &#x2013; 2pm. <a href=\"https:\/\/eric.org.uk\/helpline\/\">Get more information<\/a> about contacting our trained advisors including the support that we offer and what to do if the line is busy or closed.\n\t<strong>Sales &amp; Customer Service<\/strong><br>\nFor online shop product enquiries and after sales support, please call our sales co-ordinator on <a href=\"tel:0333%20220%208927\"><strong>0333 220 8927<\/strong><\/a>. Open Mon, Tues, Weds and Thurs 8am to 5.00pm (voicemails checked regularly).\n<strong>General enquiries and information <\/strong><br>\nTelephone: <a href=\"tel:0333%20220%208927\"><strong>0333 220 8927<\/strong><\/a>\n<strong>Fundraising &amp; Corporate sponsorship<br>\n<\/strong>Please email <a href=\"mailto:juliette.rayner@eric.org.uk\">juliette.rayner@eric.org.uk<\/a>\n<p><strong>Training &amp; events<\/strong><\/p>\n<p>Telephone: <a href=\"tel:0333%20220%208928\"><strong>0333 220 8928<\/strong><\/a><\/p>\n<strong>Media &amp; PR<\/strong><br>\nFor any press enquiries please email web@eric.org.uk\n<strong>Website feedback<\/strong><br>\nTo give us your comments on the ERIC website, please use the form on this page.\n\t<p><strong>Find us on&#x2026;<\/strong><\/p>\n\t<strong>Making a complaint<br>\n<\/strong><a href=\"https:\/\/eric.org.uk\/complaints-policy\/\">Guidance on how to get in touch with us<\/a> if you are unhappy about the way we have delivered any of our services.\n\t<strong>Our location<br>\n<\/strong>ERIC&#x2019;s Registered office: 36 Old School House, Britannia Road, Kingswood, Bristol BS15 8DB (UK)\n<h1>\n\t\tContact us\n\t<\/h1>\n                <form method=\"post\" enctype=\"multipart\/form-data\" target=\"gform_ajax_frame_43\" id=\"gform_43\" action=\"\/?page_id=231&amp;fl_builder#gf_43\" data-formid=\"43\" novalidate>\n                        <label class=\"gfield_label gform-field-label\" for=\"input_43_1\">My enquiry is related to:(Required)<\/label><select name=\"input_1\" id=\"input_43_1\" class=\"large gfield_select\" tabindex=\"100\" aria-required=\"true\" aria-invalid=\"false\"><option value=\"\" selected class=\"gf_placeholder\">Click to select answer<\/option><option value=\"Feedback on website\">Feedback on website<\/option><option value=\"Helpline\">Helpline<\/option><option value=\"Media enquiry\">Media enquiry<\/option><option value=\"Fundraising corporate\">Fundraising or corporate enquiry<\/option><option value=\"Training enquiry\">Training enquiry<\/option><option value=\"Shop enquiry\">Shop enquiry<\/option><option value=\"Volunteer\">Volunteer<\/option><\/select><h3>Contact our helpline<\/h3>Our helpline is open Mon to Thurs 10am &#x2013; 2pm on Freephone <a href=\"tel:0808%20801%200343\">0808 801 0343<\/a>.\nGet more information about contacting our trained advisors and the support we offer by clicking <a href=\"https:\/\/eric.org.uk\/helpline\/\">here<\/a>.<h3>About you<\/h3><fieldset id=\"field_43_4\" data-js-reload=\"field_43_4\"><legend class=\"gfield_label gform-field-label gfield_label_before_complex\">Your name(Required)<\/legend>\n                                                    <label for=\"input_43_4_3\" class=\"gform-field-label gform-field-label--type-sub \">First<\/label>\n                                                    <input type=\"text\" name=\"input_4.3\" id=\"input_43_4_3\" value=\"\" tabindex=\"102\" aria-required=\"true\">\n                                                            <label for=\"input_43_4_6\" class=\"gform-field-label gform-field-label--type-sub \">Last<\/label>\n                                                            <input type=\"text\" name=\"input_4.6\" id=\"input_43_4_6\" value=\"\" tabindex=\"104\" aria-required=\"true\">\n                        <\/fieldset><label class=\"gfield_label gform-field-label\" for=\"input_43_14\">Organisation<\/label><input name=\"input_14\" id=\"input_43_14\" type=\"text\" value=\"\" class=\"large\" tabindex=\"106\" aria-invalid=\"false\"> <label class=\"gfield_label gform-field-label\" for=\"input_43_5\">Email(Required)<\/label>\n                            <input name=\"input_5\" id=\"input_43_5\" type=\"email\" value=\"\" class=\"large\" tabindex=\"107\" aria-required=\"true\" aria-invalid=\"false\">\n                        <label class=\"gfield_label gform-field-label\" for=\"input_43_6\">Phone number<\/label><input name=\"input_6\" id=\"input_43_6\" type=\"text\" value=\"\" class=\"large\" tabindex=\"108\" aria-invalid=\"false\"> <h3>How can we help?<\/h3><label class=\"gfield_label gform-field-label\" for=\"input_43_7\">Your message(Required)<\/label>Use this box to get in touch with an enquiry, feedback, compliments or complaints. Please do not use this form for Helpline queries.<textarea name=\"input_7\" id=\"input_43_7\" class=\"textarea large\" tabindex=\"109\" aria-describedby=\"gfield_description_43_7\" aria-required=\"true\" aria-invalid=\"false\" rows=\"10\" cols=\"50\"><\/textarea><h3>More information<\/h3><label class=\"gfield_label gform-field-label\" for=\"input_43_15\">I am enquiring for<\/label><select name=\"input_15\" id=\"input_43_15\" class=\"large gfield_select\" tabindex=\"110\" aria-invalid=\"false\"><option value=\"Myself\">Myself<\/option><option value=\"A group of up to 15 attendees\">A group of up to 15 attendees<\/option><option value=\"A group of more than 15 attendees\">A group of more than 15 attendees<\/option><\/select><fieldset id=\"field_43_12\" data-js-reload=\"field_43_12\"><legend class=\"gfield_label gform-field-label gfield_label_before_complex\">I am an early years professional interested in:<\/legend>\n\t\t\t\t\t\t\t\t<input class=\"gfield-choice-input\" name=\"input_12.1\" type=\"checkbox\" value=\"Supporting toilet training (fundamental module)\" id=\"choice_43_12_1\" tabindex=\"111\">\n\t\t\t\t\t\t\t\t<label for=\"choice_43_12_1\" id=\"label_43_12_1\" class=\"gform-field-label gform-field-label--type-inline\">Supporting toilet training (fundamental module)<\/label>\n\t\t\t\t\t\t\t\t<input class=\"gfield-choice-input\" name=\"input_12.2\" type=\"checkbox\" value=\"Toilet Training including Children with Additional Needs\" id=\"choice_43_12_2\" tabindex=\"112\">\n\t\t\t\t\t\t\t\t<label for=\"choice_43_12_2\" id=\"label_43_12_2\" class=\"gform-field-label gform-field-label--type-inline\">Toilet Training including Children with Additional Needs<\/label>\n\t\t\t\t\t\t\t\t<input class=\"gfield-choice-input\" name=\"input_12.3\" type=\"checkbox\" value=\"Bedwetting\" id=\"choice_43_12_3\" tabindex=\"113\">\n\t\t\t\t\t\t\t\t<label for=\"choice_43_12_3\" id=\"label_43_12_3\" class=\"gform-field-label gform-field-label--type-inline\">Bedwetting<\/label>\n\t\t\t\t\t\t\t<button type=\"button\" id=\"button_12_select_all\" onclick=\"gformToggleCheckboxes( this )\" data-checked=\"0\" data-label-select=\"Select All\" data-label-deselect=\"Deselect All\">Select All<\/button><\/fieldset><fieldset id=\"field_43_13\" data-js-reload=\"field_43_13\"><legend class=\"gfield_label gform-field-label gfield_label_before_complex\">I am a health professional interested in:<\/legend>\n\t\t\t\t\t\t\t\t<input class=\"gfield-choice-input\" name=\"input_13.1\" type=\"checkbox\" value=\"Healthy Bladders &amp; Bowels - including constipation and daytime wetting (fundamental module)\" id=\"choice_43_13_1\" tabindex=\"114\">\n\t\t\t\t\t\t\t\t<label for=\"choice_43_13_1\" id=\"label_43_13_1\" class=\"gform-field-label gform-field-label--type-inline\">Healthy Bladders &amp; Bowels &ndash; including <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Constipation&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;Children with constipation may open their bowels less than once every three days; pass occasional very large motions, or have more frequent small motions; stools may be different textures and may be offensive smelling; they may withhold or strain to prevent themselves from passing large painful stools and may have problems with abdominal pain and distension, or soiling. Children with constipation often have reduced appetite, are unhappy, irritable or moody and may have reduced energy levels. All of the latter symptoms may improve for a time after a large bowel motion.&lt;\/div&gt;\" href=\"https:\/\/eric.org.uk\/glossary\/constipation\/\" data-mobile-support=\"0\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">constipation<\/a> and <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;daytime wetting&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;Can also be called urinary incontinence leakage of urine. It used to be called diurnal enuresis.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"daytime%20wetting\" data-mobile-support=\"0\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">daytime wetting<\/a> (fundamental module)<\/label>\n\t\t\t\t\t\t\t\t<input class=\"gfield-choice-input\" name=\"input_13.2\" type=\"checkbox\" value=\"Bedwetting Toilet Training including Children with Additional Needs\" id=\"choice_43_13_2\" tabindex=\"115\">\n\t\t\t\t\t\t\t\t<label for=\"choice_43_13_2\" id=\"label_43_13_2\" class=\"gform-field-label gform-field-label--type-inline\">Bedwetting Toilet Training including Children with Additional Needs<\/label>\n\t\t\t\t\t\t\t\t<input class=\"gfield-choice-input\" name=\"input_13.3\" type=\"checkbox\" value=\"Complex Bladders &amp; Bowels - including catheterisation and bowel washouts\" id=\"choice_43_13_3\" tabindex=\"116\">\n\t\t\t\t\t\t\t\t<label for=\"choice_43_13_3\" id=\"label_43_13_3\" class=\"gform-field-label gform-field-label--type-inline\">Complex Bladders &amp; Bowels &ndash; including catheterisation and bowel washouts<\/label>\n\t\t\t\t\t\t\t<button type=\"button\" id=\"button_13_select_all\" onclick=\"gformToggleCheckboxes( this )\" data-checked=\"0\" data-label-select=\"Select All\" data-label-deselect=\"Deselect All\">Select All<\/button><\/fieldset><label class=\"gfield_label gform-field-label\" for=\"input_43_16\">Any other information you would like to tell us about your training requirements?<\/label><textarea name=\"input_16\" id=\"input_43_16\" class=\"textarea large\" tabindex=\"117\" aria-invalid=\"false\" rows=\"10\" cols=\"50\"><\/textarea><label class=\"gfield_label gform-field-label\" for=\"input_43_17\">Human Verification<\/label>Please verify that you&#x2019;re human by completing the reCAPTCHA challenge below.\n         <input type=\"submit\" id=\"gform_submit_button_43\" class=\"gform_button button\" value=\"Send\" tabindex=\"119\" onclick='if(window[\"gf_submitting_43\"]){return false;}  if( !jQuery(\"#gform_43\")[0].checkValidity || jQuery(\"#gform_43\")[0].checkValidity()){window[\"gf_submitting_43\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_43\"]){return false;} if( !jQuery(\"#gform_43\")[0].checkValidity || jQuery(\"#gform_43\")[0].checkValidity()){window[\"gf_submitting_43\"]=true;}  jQuery(\"#gform_43\").trigger(\"submit\",[true]); }'> <input type=\"hidden\" name=\"gform_ajax\" value=\"form_id=43&amp;title=&amp;description=&amp;tabindex=100&amp;theme=gravity-theme\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"is_submit_43\" value=\"1\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_submit\" value=\"43\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_unique_id\" value=\"\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"state_43\" value=\"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\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_target_page_number_43\" id=\"gform_target_page_number_43\" value=\"0\">\n            <input type=\"hidden\" class=\"gform_hidden\" name=\"gform_source_page_number_43\" id=\"gform_source_page_number_43\" value=\"1\">\n            <input type=\"hidden\" name=\"gform_field_values\" value=\"\">\n                        <\/form>\n\t\t                <iframe style=\"display:none;width:0px;height:0px;\" src=\"about:blank\" name=\"gform_ajax_frame_43\" id=\"gform_ajax_frame_43\" title=\"This iframe contains the logic required to handle Ajax powered Gravity Forms.\"><\/iframe>\n\n","protected":false},"excerpt":{"rendered":"<p>We regret we are unable to respond to Helpline queries through this contact form. If you need support from a continence advisor, please call our freephone number 0808 801 0343. 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