Need further support?
If you need urgent medical support, please contact a healthcare professional.
Helpline
Our small team of helpline advisors and potty training heroes will be taking a well-earned summer break. As a result, the helpline will be closed from Tuesday 21 July - Tuesday 8 September and the webchat will be unavailable from Tuesday 21 July - Monday 7 September.
Please see below for other ways to contact us for help and support during this time.
Other ways to get help
Explore the different ways ERIC can help.
Webforms will be closed until Wednesday 5 August, to help our small team manage an increased volume of emails and maintain response times.
We appreciate your patience and understanding.
Email support is currently unavailable.
Email support is available.
Sales & Customer Service
For online shop product enquiries and after sales support, please call our sales co-ordinator on 0333 220 8927. The phone will be answered Monday-Thursday 9am-4pm and Friday 9am-3pm for shop enquiries.
Email: orders@eric.org.uk
General enquiries and information
Telephone: 0333 220 8927
Email: web@eric.org.uk
Corporate partnerships
Siân Wicks, Chief Executive Officer - Email: sian.wicks@eric.org.uk
Training & events
Telephone: 0333 220 8928
The phone will be answered Monday to Thursday 9am-4pm for training enquiries.
Email: training@eric.org.uk
Grants & Trusts
If you represent a grant or a trust and would like to find out more about our projects for potential funding opportunities or any questions about philanthropic support of ERIC, please email: isobel.michael@eric.org.uk
Fundraising
Find out how to fundraise for us here.
If you have any questions about fundraising, please contact:
Elisha Neal, Fundraising & Commercial Content Officer (Monday - Thursday, 9am - 3pm)
elisha.neal@eric.org.uk
Media & PR
For any press enquiries please contact::
Elisha Neal, Fundraising & Commercial Content Officer (Monday - Thursday, 9am - 3pm)
elisha.neal@eric.org.uk
Website feedback
To give us your comments on the ERIC website, please use the form on this page.
Find us on...
Making a complaint
Guidance on how to get in touch with us if you are unhappy about the way we have delivered any of our services.
Our location
ERIC's Registered office: 36 Old School House, Britannia Road, Kingswood, Bristol BS15 8DB (UK)
Contact us
This form is for general enquiries only. If you are a parent/carer seeking support for your child's bowel or bladder issue, please contact our helpline team here.
We regret we are unable to respond to Helpline queries through this page or contact form.