Need further support?
If you need urgent medical support, please contact a healthcare professional.
Helpline
You can call us on Freephone 0808 801 0343. The Helpline is open Tuesday, Wednesday, Thursday 10am -1pm.
All Helpline calls are recorded for training and monitoring purposes.
Email support
When the helpline is closed, you can contact us online and receive support via email. We aim to respond to email enquiries within 10 working days.
If you require urgent support, please contact your healthcare professional or GP directly.
Email support is currently unavailable while our phone lines are open.
Email support is available.
Sales & Customer Service
For online shop product enquiries and after sales support, please call our sales co-ordinator on 0333 220 8927. The phone will be answered Monday-Thursday 9am-4pm and Friday 9am-3pm for shop enquiries.
Email: [email protected]
General enquiries and information
Telephone: 0333 220 8927
Email: [email protected]
Corporate partnerships
Siân Wicks, Chief Executive Officer - Email: [email protected]
Training & events
Telephone: 0333 220 8928
The phone will be answered Monday to Thursday 9am-4pm for training enquiries.
Email: [email protected]
Grants & Trusts
If you represent a grant or a trust and would like to find out more about our projects for potential funding opportunities or any questions about philanthropic support of ERIC, please email: [email protected]
Fundraising
Find out how to fundraise for us here.
If you have any questions about fundraising, please contact:
Elisha Neal, Fundraising & Commercial Content Officer (Monday - Thursday, 9am - 3pm)
[email protected]
Media & PR
For any press enquiries please contact::
Elisha Neal, Fundraising & Commercial Content Officer (Monday - Thursday, 9am - 3pm)
[email protected]
Website feedback
To give us your comments on the ERIC website, please use the form on this page.
Find us on...
Making a complaint
Guidance on how to get in touch with us if you are unhappy about the way we have delivered any of our services.
Our location
ERIC's Registered office: 36 Old School House, Britannia Road, Kingswood, Bristol BS15 8DB (UK)
Contact us
This form is for general enquiries only. If you are a parent/carer seeking support for your child's bowel or bladder issue, please contact our helpline team here.
We regret we are unable to respond to Helpline queries through this page or contact form.