Need further support?
ERIC Helpline
Got a wee or poo problem you need help with? Here's how to get in touch with us.
Helpline
You can call us on Freephone 0808 801 0343. The Helpline is open Tuesday, Wednesday, Thursday 10am -1pm.
All Helpline calls are recorded for training and monitoring purposes.
Email support
When the helpline is closed, you can contact us online and receive support via email. We aim to respond to email enquiries within 10 working days.
Email support is currently unavailable while our phone lines are open.
Email support is available.
Urgent support
If you require urgent support, please contact your healthcare professional or GP directly.
What can we help with?
Our highly trained advisors can provide specialist information and advice on any children’s bowel or bladder issue. Call us for answers, support, or just to talk to someone who knows about wee and poo problems.
All the information our team provides is based on guidelines produced by NICE – the National Institute for Health and Care Excellence.
Our advisors cannot diagnose or give medical advice. Seek advice from your GP or other healthcare provider as needed. You can also call NHS Direct on 111 (for England and Scotland), or 0845 46 47 (in Wales).
Other ways to get help
Our Family Services Team have recorded a number of webinars aimed at parents/carers which cover a variety of topics including ‘Talking about Wee and poo’ explaining common bowel, bladder and toileting issues, and gives information about how to tackle common conditions such as constipation, withholding and daytime wetting accidents. Other topics include ‘how to help your child relax on the toilet’, ‘bedwetting’ and ‘preparing your child for school’ – all are available to watch on our Family Events page.
We also have a series of podcasts answering some of the most common questions we receive, which includes both audio and video content. Visit our Helpline Podcast page to access these.
Our Family Services team
Our small team of expert advisors are trained by healthcare professionals to provide up-to-date information and emotional support on a wide range of continence issues.
They are supported by volunteers who generously give their time, working shifts to answer calls and respond to emails.
Speak to our Helpline advisors in another language
If English is not your first language, or you would just prefer to talk to us in another language, you can contact our Helpline and ask to speak to us through the interpreting service Language Line.
What is Language Line?
Language Line is an interpretation service. Their professional interpreters offer over 200 languages. Using this service enables us to have a three-way Helpline call with you.
Please note that you will need to contact us to request this service. If you are not able to make the call yourself, you can ask someone to do this on your behalf.
Find out how to arrange for a Language Line translator for your Helpline call with ERIC.
Requesting British Sign Language support
Confidentiality and personal information
Our Helpline is a private and confidential service. This means that what you choose to share with us remains confidential.
However in rare circumstances, for example if we have reason to believe that you or someone else is at risk of significant and immediate harm, ERIC has a duty to break confidentiality and pass on information to a relevant third party.
Our privacy policy has more information on how we keep your data safe.
All Helpline calls are recorded for training and monitoring purposes.
We’re members of The Helplines Partnership and adhere to their good practice standards.
We encourage a supportive and respectful environment on the Helpline. Our advisors will always treat you with courtesy and consideration. Please treat them with kindness in return.
Further information
Helplines Partnership Accreditation
With your help, we can ensure that our services keep reaching the families who need us.
Signposting and links
Links to support groups and organisations providing information about bladder and bowel conditions.
Complaints policy
Guidance on what to do if you are unhappy with any of the services provided by ERIC.Â
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